Shipping Methods and Delivery Times

We offer a variety of shipping methods to ensure your order reaches you promptly and safely. Estimated delivery times may vary based on your location and the shipping method selected at checkout.

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day (for orders placed before 2 PM local time)

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather, customs processing, or carrier delays.

Order Processing Times

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Costs

Shipping costs are calculated at checkout and are based on the shipping method, destination, and weight of the items in your order. Occasionally, we may offer free shipping promotions—subscribe to our newsletter to stay informed.

International Shipping

We ship to select international destinations. Please note:

• International shipping times vary by location and can take up to 15 business days.
• The recipient is responsible for any customs duties, taxes, or fees imposed by the destination country.

We recommend contacting your local customs office for more information.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

Shipping Restrictions

Some products may have shipping restrictions based on your location due to legal or regulatory reasons. If this affects your order, we will notify you promptly.

Lost, Damaged, or Stolen Packages

While we take every precaution to ensure your package arrives safely, the following policies apply:

• Lost Packages: If your package does not arrive within the estimated delivery time, please contact us within 7 days.
• Damaged Packages: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.
• Stolen Packages: For confirmed deliveries where the package is missing, we recommend filing a report with the carrier and contacting us for further assistance.

Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to us:

• Email: support@tinaf.com
• Phone: +1 (800) 123-4567
• Business Hours: Monday to Friday, 9 AM – 5 PM

We appreciate your business and look forward to serving you!